Frequently Asked Questions

How do I notify the benefits department that I plan to enroll in Healthy Decisions?
Team members must first select the "wellness" option when submitting their medical plan choice and visit the online scheduler to set up their Healthy Decisions enrollment health coaching and biometric screening. Reminder, if insuring your spouse an enrollment appointment must be scheduled for that individual as well.

What is required to become enrolled in the Healthy Decisions Program?
All team members who desire to be part of the wellness program will need to complete an enrollment health coaching appointment with a Healthy Decisions health coach. At this enrollment appointment a biometric screening will be completed as well as a Health Risk Assessment. Please visit our on-line scheduler to initiate this process with Healthy Decisions.

Does my spouse need to complete the enrollment steps for Healthy Decisions?
Spouses also covered under the team member's medical benefit are required to complete the required enrollment pieces. If either the employee or spouse enrolled in medical does not complete an enrollment health coaching appointment with a Healthy Decisions coach or maintain their wellness program, the deposits will cease until the missing steps are caught up. 

I am a current Healthy Decisions participant, do I need to re-enroll each year?
The enrollment appointment must only be completed once, upon initial enrollment. Once you have completed enrollment you will have a set schedule with your health coach to determine how often you meet. Attending your follow up meetings will keep you active in the program.

What does the Healthy Decisions program entail?
Participants are assigned a health coach as part of the program. Regular meetings with your assigned health coach will fulfill your program requirements. The frequency of meetings and/or continued biometric screenings will be determined at your enrollment appointment. Participants will have access to contact their health coach through the portal and email. Participants may also partake in the wellness challenges put forth by Healthy Decisions.

How do I schedule my health coaching appointment?
Our convenient online scheduler can be found on the Healthy Decisions webpage under the drop down menu. Please choose your location and any open appointment available at that location. If you are unable to access our online scheduler you may call Healthy Decisions at 786-1699 or email at

Do I need to be enrolled in CMHC's medical insurance to participate in the wellness program?

To participate in all aspects of the Healthy Decisions program you must be enrolled in the medical benefit offered through CMHC.

Team members who do not enroll in the medical insurance may still participate. Those participants will not receive the  deposits but are eligible for all the other program benefits, including the annual $125 wellness reimbursement.

Is there a deadline for the Healthy Decisions program?
No, once a participant has enrolled, the program becomes a wellness maintenance program. As long as the participant continues to meet with their health coach they will continue to receive the benefits of the program. There are no other tasks involved.

Is there a cost associated with the biometric screenings?

No, all biometric screenings completed by Healthy Decisions are at a no cost to the participant.

Can I enroll in Healthy Decisions when it is not open enrollment?
Yes, medical plan participants can enroll at any time. Please contact Healthy Decisions for further information.

What are the benefits of the Healthy Decisions program?

Participants will receive free health coaching and free biometric lab screenings. The biometric lab includes total cholesterol, LDL, HDL, triglycerides and A1C. Monetary deposits will be deposited into your qualifying HSA/HRA account. Participants are also eligible for an annual reimbursement of $125.00 (per household) for wellness related items and activities. Participants who have diabetes, high blood pressure or high cholesterol will also receive select free medications for participating.

How can I reschedule my health coaching appointment?
If you need to reschedule your appointment please click on the link to "modify appointment" found in your original confirmation email. If you cannot locate your original confirmation email you may also visit our online scheduler to change your appointment. If you have questions or need assistance please contact Healthy Decisions at 786-1699 or

Where are the Healthy Decisions offices located?
Healthy Decisions offers services at CMMC, Rumford Hospital, Bridgton Hospital and the Topsham Medical Building.

What is the reimbursement program from which I can receive up to $125?

Healthy Decisions Wellness Reimbursement is the reimbursement program through Healthy Decisions. Reimbursements may be submitted for activities including gym memberships, massage, Weight Watchers, sports lessons, yoga, Pilates, etc. Total reimbursement is for $125.00 per calendar year per household. Please visit our wellness reimbursement tab on the Healthy Decisions page for a list of qualifying activities.

How do I submit my reimbursement information?
Send a copy of your receipt and reimbursement form via inter-office mail, fax, or regular mail to: ATTN: Healthy Decisions
Fax: 795-2939 10 High St. Suite 305 Lewiston, ME 04240

What if I have other questions about the Healthy Decision Wellness Program?
All questions regarding Healthy Decisions Wellness should be directed to 786-1699 or